1. Acceptance of Terms

These Terms and Conditions (“Terms”) apply to all visitors, users, and customers of the Markexa website (the “Site”) and any related services. By using Markexa, you affirm that you are at least 18 years old or have parental consent, and you agree to be legally bound by these Terms. If you do not agree, please do not access the Site.

2. Account Registration & Responsibility

To access certain features (e.g., placing orders, reviews), you may need to register for an account. You agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your password and for all activities under your account. Notify us immediately of any unauthorized use. Markexa reserves the right to suspend or terminate accounts that violate these terms.

3. Purchases, Pricing & Payment

All prices displayed on Markexa are in US dollars and exclude applicable taxes and shipping fees unless stated otherwise. We strive for accurate pricing, but errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel or refuse orders. By completing a purchase, you agree to pay the total amount shown at checkout. Accepted payment methods include credit cards, PayPal, and Markexa credits. All transactions are processed through secure third-party gateways.

• Order confirmation: After placing an order, you will receive an email acknowledgment. This does not guarantee acceptance; we may cancel due to stock limitations or payment issues.
• Promotions: Discount codes are valid for single use and cannot be combined unless specified.

4. Shipping & Delivery

Markexa ships to most regions worldwide. Estimated delivery times are provided at checkout, but actual delivery may vary due to carrier circumstances. Risk of loss passes to you upon delivery. We are not liable for delays caused by customs, natural events, or postal service disruptions. Please check our shipping policy page for detailed rates and timelines.

5. Returns, Refunds & Warranty

We want you to love your purchase. Most items can be returned within 30 days of delivery, provided they are unused, in original packaging, and with all tags attached. Final sale items (e.g., intimate goods, perishables) are non-returnable. To initiate a return, visit our Returns Center. Refunds will be issued to the original payment method within 7–10 business days after we receive the item. Defective products are covered by a 1-year limited warranty.

6. Prohibited Conduct

You agree not to misuse the Site or services. Prohibited activities include:

• Violating any applicable laws or regulations.
• Interfering with security features or attempting to gain unauthorized access.
• Uploading malicious code, viruses, or harmful content.
• Harassing, abusing, or threatening other users.
• Engaging in fraudulent transactions or chargeback abuse.

Violations may result in immediate account termination and legal action.

7. Intellectual Property Rights

All content on Markexa — including logos, graphics, product images, text, and software — is the property of Markexa or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission. Markexa and the “Zen” logo are registered trademarks.

8. Privacy & Data Protection

Your privacy is paramount. Our Privacy Policy explains how we collect, use, and share your information. By using Markexa, you consent to our data practices, including the use of cookies to enhance your shopping experience. We do not sell your personal data to third parties.

9. Disclaimer & Limitation of Liability

Markexa provides the Site and services on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose. In no event shall Markexa, its directors, or employees be liable for any indirect, incidental, or consequential damages arising from your use of the Site, even if advised of the possibility. Our total liability shall not exceed the amount you paid in the last 3 months.

10. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these Terms or your use of Markexa shall be resolved through binding arbitration in San Francisco, CA, rather than court, except for intellectual property claims. You waive the right to participate in class actions.

11. Modifications to Terms

We may update these Terms periodically to reflect changes in our practices or legal requirements. The “Last updated” date indicates when changes were made. Continued use of the Site after modifications constitutes acceptance of the revised Terms. We encourage you to review this page regularly.

12. Contact Information

If you have any questions, concerns, or feedback about these Terms or Markexa in general, please reach out to our legal team.